Returns
Return Eligibility
We accept returns of products within 30 days of purchase, provided the items are in their original condition, unused, and in their original packaging. To be eligible for a return, items must not be damaged, altered, or missing any components.
Return Process
To initiate a return, please contact us using the contact information provided on our contact page. Include your order number and reason for return. We will provide you with return instructions and a return authorization number.
Shipping for Returns
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method and retaining proof of shipment. We are not responsible for items lost during return shipping.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, refunds will be processed to the original payment method within 10 business days. Please note that it may take additional time for the refund to appear in your account depending on your payment provider.
Non-Returnable Items
Certain items may not be eligible for return, including items that have been used, damaged, or are not in their original condition. Digital products and downloadable materials are generally not eligible for return. Please contact us if you have questions about specific items.
Exchanges
We may offer exchanges for items of equal value, subject to availability. To request an exchange, please contact us with your order details and the item you wish to exchange. Exchanges are processed on a case-by-case basis.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us. We will arrange for a replacement or refund at no additional cost to you. Please provide photos of the damage when contacting us.
Contact Information
For questions about returns or to initiate a return, please contact us at:
Email: contact@shraxellkhar.world
Phone: +13133686363
Address: 5043 Outer Dr E, Detroit, MI 48234, United States